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DCPS via TCP/IP (UCX) to HP Printer?

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The Question is:

I have OpenVMS 6.2-1H2 on a Alpha Server 1000A, and UCX 4.0 and DCPS 1.2. I
try to connect a HP 4000N printer with the LAN. If I use TELNETSYM
connection the printer have no problem, but if I try to use DCPS with a
execution and a generic queue, the print
er don't print at all. The messages in the print is changing from "READY" to
"PROCCESING DATA" all the time.
I use the connection with the word "ip_rawtcp" as I use for other printers
like HP Laserjet 5SiMX.
  What's the solution?
    Raul Medrano.
    System Manager.
    ODEC - Spain.

The Answer is :

  Please upgrade to the current version of DCPS -- more recent versions
  of DCPS have support for IP-based printer access.
  Also please consider an upgrade to a more recent version of TCP/IP
  Services for OpenVMS (UCX), and apply the associated ECO kit for
  the release.
  Also check with HP to see if the printer firmware is at the appropriate
  version -- the Wizard is aware of customer reports of problems with HP
  4000 series printer firmware prior to 3.65, where the firmware is not
  compliant with the Adobe Postscript specifications around the response
  to a [ctrl/t] status request -- the printer erroneously returns the
  status message "status: busy" even when it is not busy.  It should return
  "status: idle", and it does so in 3.65 and later versions of the firmware.
  When told that the printer is busy, DCPS will (correctly) stall.  Please
  contact HP support for assistance with the printer firmware version check,
  and to acquire new firmware if necessary.
  One customer report of this firmware problem was reportedly occuring on
  the HP 4000N printer with firmware version 3.50.  The problems reported
  with DCPS were alleviated with an HP-provided firmware upgrade to 3.65.
  If this fails, please contact the Compaq customer support center.
  As for some of the various discussions of the HP LaserJet 4000 series
  printers, please see following topics here in Ask The Wizard:
    1020, 1429, 1797, 2276, 2418, 2715, 2770, 2782, 3385, 3540
  The former topic is likely the best starting point for most questions
  involving printing on these and other HP printers.

answer written or last revised on ( 3-JAN-2000 )

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