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TCP/IP (UCX) LPR/LPD SYSTEM-F-REJECT (HP)?

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The Question is:

 
UCX LPR/LPD SYSTEM-F-REJECT (HP)
 
Mr. Wizard,
 
I have the same problems as described in articles wiz_0817, 1089 and 1122.
 
In short:
SYSTEM-F-REJECT, connect to network object rejected
when printing multiple printjobs to the same queue shortly after eachother.
First there a retries to get the job printerd each with intervals of 5
minutes (did not define the logical UCX$LPD_RETRY_INTERVAL because users get
annoyed because they get the me
ssages even more often).
After a while (which varies for some reason) jobs are retained on error.
 
I have 4 Alpha servers (different models) all with VMS 6.2-1H3 and UCX v.4.1
ECO8. There are about 100 HP-printers in the network (HP4, HP4+ and HP5)
which are supplied with the J2550B and the J2552B-card.
 
Today (in a last desperate attempt as I'm trying to fight this problem now
for more than one year) I've decided to contact HP-support in Amsterdam
again.
 
Status-info HP:
Yes, we do know about this problem.
It's a UCX LPD-problem.
We do not know if Compaq/Digital is going to solve this or have already done
this in a later UCX-release.
We do know that Telnet-printing to port 9100 works fine for VMS-customers
but we (=HP) do not support that choice.
The 'B' at the end of the card-number indicates that it is not possible
and/or necessary to update the firmware for the HP-cards.
<end of conversation with HP>.
 
Contacting Compaq/Digital support in Utrecht earlier this week resulted  in
the following.
Status info COMPAQ/DIGITAL:
We do not know about this problem.
We do not know about the logical UCX$LPD_DONT_NOTIFY_ON_RETRY nor how its
syntax should be (true/false or 1/0 or...) and in which version it was or
will be available. (As a matter of fact this site was pointed out to them!).
We do not know why and/or how printjobs which are submitted in different
times and were rejected are all tried again on EXACTLY the same time again.
It should be obvious that if four printjobs are tried to be printed at
exactly the same time at least thre
e of them are going to bounce.
 
Please help / comment / advise on this as I'm really stuck.
 
Regards,
Roland van Lochem
 


The Answer is :

 
  Please contact the customer support center and ask that the problem be
  investigated further, and escalated to engineering if necessary.
 

answer written or last revised on ( 29-JAN-1999 )

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