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StorageWorks HSJ Incompatible Metadata?

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The Question is:

 
I currently have a number of 4.3 GB disk in an sw800 coab with hsj40
 controllers in dual redundant mode. The disks are mirrored via the controller.
 the shelves are ba356 . The hsj40 firmware version is 2.7
    Trying to upgrade to hsj firmware version to 3.4 leaves disks in an
 unreadabel state, with "Incompataible Metadata" error messages, and the disks
 are unreadable from the Openvms7.1 and 7.2 systems.  The local engineer thinks
 we may have to re-initiali
se all our disks and then restore the data. We cannot do this as we don't have
 sufficient downtime. Is thare any other way? Can we use hsutil to copy on
 correct firmware levels to the disks ready for the firmware upgrade?

The Answer is :

 
  Please contact your StorageWorks hardware support organization or the
  Compaq Customer Support Center for assistance -- the OpenVMS Wizard is
  not particularly familiar with the upgrade problems involved with this
  range of firmware, nor with the particulars of the metadata error.
 

  
     
     answer written or last revised on ( 3-JUL-2000 )
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