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DCPS queue busy, but not printing?

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The Question is:

Configuring Printer for IP access (OpenVMS 7.2-1)
under DCPS V1.7 (Dcpsaxp017):
I try to configure several printers:
  -> DL3500 (Dec)
  -> LaserWriter 16/600 PS (Apple LW)
Printing on DL3500 using LAT port works well.
   -> P2 = NODE::"serial/LTA9001"
Printing on DL3500 using TCPIP port doesn't works
   -> P2 = NODE::"ip_cpap/xx.xx.xx.xx"
   -> P2 = NODE::"ip_rawtcp/xx.xx.xx.xx:10001"
   The execution queue always enter in busy state
   while the Job is starting and nothing happens.
I have the same problem using an Apple LW over IP
Of course I can access the LW using TELNET & this
printer is well working when used via a Macintosh
or an ALPHAstation running Tru64 UNIX.
- Do you have the answer for my troubles ?
- Were can I found the documentation to configure
  the printer queues ?

The Answer is :

  Please contact the customer support center, as information on
  the IP stack (version, ECO, configuration) will be required.

answer written or last revised on ( 15-SEP-2000 )

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