|
Software > OpenVMS Systems > Ask the Wizard HP OpenVMS Systemsask the wizard |
|
The Question is:
Good Morning,
I have a problem with some third party disk drives(Quantum Viking
I and some AtlasIII). When trying to initialize them I get a Fatal Error. I
was wondering there was a patch out there specifically for this problem. It's
very frustrating a
nd alot of our customers like the Quantum products to use with there VAX and
ALPHA systems. We've had this problem for a couple of years and have searched
all over for patches but have come up lame. Was hoping the Wizard could shed
some wisdom on this i
ssue? Any thing you could provide would be greatly appreciated. Thank you and
have a good day
The Answer is :
Please understand that the OpenVMS Wizard can (sometimes) assist with
OpenVMS-related problems, but is not in a position to assist with SCSI
device integration and testing efforts for third-party devices. Please
contact the SCSI device vendor, or please acquire a supported device.
Compaq goes to great lengths to integrate, test, and support the
subsystems that it sells. It is Compaq's position that primary
support for third party products is the responsibility of the vendor
concerned. Compaq holds this position both for its own products,
and for those sold by others for use on Compaq's server platforms.
While Compaq cannot ensure the same high level of qualification
and integration for third party products that is provided for
products sold by Compaq, Compaq will ensure that the Compaq server
and system platforms meet the appropriate open system standards, and
that nothing will be done to inhibit either technically or from a
business perspective the ability of Compaq servers to work with other
vendor's products. In the event a problem occurs, Compaq will work
diligently to ensure that the Compaq components are not the cause.
Suggestions:
Ask the vendor if the widget has been tested in a configuration
similar to that proposed here.
Ask the vendor if they claim the configuration is supported. (Also
consider asking what process was used to determine this support.)
Ask the vendor how they will work with Compaq if a problem is found,
to help the customer and Compaq to identify the source of the problem.
|