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The new mail count is incorrect?

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The Question is:

SUBJECT: Mail Utility - Showing false new message count
PROBLEM: I'm experiencing a nuisance problem with the MAIL utility.  We have
 two OVMS V7.1 Alpha systems which are using a shared directory for a mail file
 which is used by 1 user account (though multiple people are using the same
Our A system shows a correct new message count of No new messages while our B
 system shows a false new message count of 150 new message.  The mail file
 MAIL.MAI has no new messages within it.
Both systems send status notes to the mail account when certain batch jobs are
The A system has been used more often in reading and deleteing the mail
 messages of both systems.
I've investigated the available documentation but have not been able to find a
 solution which eliminates the false indication.
REQUEST: I'd like a solution for clearing this false indication of 150 new
 messages from the B system.

The Answer is :

  The procedure to reset the new mail count is covered in the OpenVMS
  documentation and in the OpenVMS FAQ.
  The OpenVMS Wizard would encourage you to ensure that the files of the
  OpenVMS security database (RIGHTSLIST, SYSUAF, etc) and other common
  files (VMSMAIL_PROFILE.DATA, etc) are appropriately shared by all of
  the members of the OpenVMS Cluster.  (If this system configuration is
  an OpenVMS Cluster, it would appear that the cluster configuration is
  A list of the files that should be shared across all members of an
  OpenVMS Cluster is included in the OpenVMS V7.2 and later versions of

answer written or last revised on ( 8-NOV-2000 )

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