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Queue references prevent deletion? (REFERENCED)

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The Question is:

When I try to delete a generic queue I get the message:
-JBC-E-REFERENCED, existing references prevent deletion
This is the queue:
$ sho que /all /full faxsr_psms
Generic printer queue FAXSR_PSMS, stopped
The queue was previously stopped.
I investigated the output files from the next command:
SYSMAN>do sho que /all /ful /out=q.q
$ search q.q.* FAXSR_PSMS
but found only the queue itself, no references.
Does anybody have any suggestion what (process?) could have a reference to this
 generic queue and how I can determine and delete this reference?
I appreciate any suggestions.
Sjaak Bosman.

The Answer is :

  The queue manager clearly believes that another queue is referencing
  this queue, or that there are other references to this queue pending.
  This would imply that there is still some activity, or that the queue
  manager is somehow confused.
  The OpenVMS Wizard would recommend ensuring that the symbiont involved
  has exited, resetting the queue, then restarting the queue manager, and
  then checking for and applying available ECO kits (alpqman*, alpprts*,
  etc, as well as any ECO for any vendor-specific symbiont that might be
  in use here) and then restarting the queue manager.  Failing this, please
  contact the Compaq Customer Support Center directly for assistance.

answer written or last revised on ( 2-JAN-2001 )

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