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MRU ROBOT reports tape device unresponsive?

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The Question is:

After the creation of a robot on an Alha 4100 with the 'mcr sysman io connect
 GKannn: /driver=SYS$GKDRIVER /NOADAPTER the device is on line.
But on installing the MRU software robote01014 the istallation of the software
On the ROBOT command I get a failure: 'device not responding'
ROBOT gkc401: is not responding: Robot Illegal request
I don't know what seems the problem

The Answer is :

  It would appear that the SCSI configuration, the device configuration,
  or the software has a problem, but the specifics of the problem will
  require research.  Check for a SCSI ID (address) collision, a SCSI
  signal continuity or termination problem, and the other usual sorts
  of SCSI errors that can arise.
  Then please contact the Compaq Customer Support Center.

answer written or last revised on ( 1-FEB-2001 )

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