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Clearing wedged (hung) process? (take II)

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The Question is:

Some of our system users ids remain active once they have gone and are using up
 cpu etc. We have been advised that 2 or more of these processes can cause the
 system to crash. We have found no way of killing these processes apart from a
We have two machines running as master/slave and only one of these machines
 keeps these processors alive. (in both modes). Where can we start looking for
 the cause?

The Answer is :

  There are insufficient details in this question for a meaningful
  response, though the OpenVMS Wizard will assume that a co-worker
  has posted details related to this discussions in topic (6146).
  The OpenVMS Wizard will assume there is malfunctioning kernel-mode
  software involved here -- topic (6146) tends to point to a problem
  with the IP stack -- and this kernel-mode problem is triggering a
  process to become undeletable.
  The AMDS package may or may not be able to resolve the cause of the
  wedged process -- in some cases, the only workaround is to reboot the
  system.  (Prior to the resolution of the apparent and underlying
  kernel-mode problem, that is.)
  The OpenVMS Wizard would encourage applying available ECO kits for
  Compaq and/or for third-party products involved in this environment.
  If the ECO kits fail to resolve the cause of the wedged process,
  please contact the organization supporting the product(s) in use.

answer written or last revised on ( 23-MAR-2001 )

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