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Device Queues and Device Allocations?

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The Question is:

I'm having trouble getting a queue to restart -- it continues to say "Device is
 already allocated to another user." I have tracked down the device name and,
 yes, it still appears to be allocated to the same problem queue. However, when
 I try and delete th
e queue using a DELETE/QUEUE [QUEUE NAME] command, it tells me there's no such
 queue. How can I deallocate that queue once and for all? I tried the
 deallocate command, but again it told no device was attached.

The Answer is :

  Please contact the support center, as specific details and specific
  product versions, device names, and queue names will be required --
  based solely on what was entered and making (large) assumptions on the
  intended meaning of and the intended use of "[NLP DEVICE]" and of
  "[QUEUE NAME]", the queue database appears to bave become corrupted.
  (This corruption is a possibility and a guess, and not a certainty.)

answer written or last revised on ( 14-AUG-2002 )

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