HP OpenVMS Systems

Seeking Hardware and Service Documentation?

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The Question is:

 
All right, I admit that I lied.  This is a hardware question, not a VMS question.
Feel free to discard it as inappropriate.  That would be an improvement over
 the completely
useless responses I got from SUPPORT@COMPAQ.COM.
 
I have an XP1000 (model E2F6W-A9, serial NI91109025) which, after some gentle
 (I thought)
transportation, has ceased communicating with the workstation keyboard/graphics
 or serial console.
 
I seek on-line or paper documentation describing the main-board LEDs and/or
 low-level serial
terminal access.  I found some suitable material for older machines, but not
 for this one.
 
Eternal gratitude could be yours, oh great and powerful wizard.
 

The Answer is :

 
  Please contact your hardware services organization for assistance
  with this and with all other hardware-related problems.
 
  For information on self-maintenance, please review the associated
  information and links available in the OpenVMS FAQ.  Related topics
  include "WHERE CAN I GET SOFTWARE AND HARDWARE SUPPORT INFORMATION?"
  and "WHERE CAN I GET HARDWARE SELF-MAINTENANCE SUPPORT ASSISTANCE?".
 
  As for the FTP download area for the available documentation for
  various hardware:
 
    ftp://ftp.compaq.com/pub/supportinformation/techpubs/
 
  And specifically for the AlphaStation XP1000 series hardware:
 
    ftp://ftp.compaq.com/pub/supportinformation/techpubs/
        maintenance_guides/120205-002.pdf
 
    ftp://ftp.compaq.com/pub/supportinformation/techpubs/
        installation_guides/ek-cpwxp-sia01.pdf
 
    ftp://ftp.compaq.com/pub/supportinformation/techpubs/
        qrg/alphastation_xp_1000.pdf
 
  This particular problem could result from any in a range of potential
  problems from a loose board to a complete system hardware failure.
  The OpenVMS Wizard is not a Hardware Wizard and is not in a particular
  position to assist with troubleshooting nor repairing of hardware.
  Again, please contact your hardware services organization directly,
  or please consider the available self-maintenance services offerings.
 

  

     

     
answer written or last revised on ( 18-DEC-2002 )
     
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