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Timeouts and IP Routing Problems?

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The Question is:

Trying to connect to the Alpha using eXcursion from a remote machine he gets a
error. The timeout error doesn't happen if he connects via LAN but it
consistently fails when he uses VPN or his Kilostream link.

The Answer is :

  Please contact your network support organization for assistance,
  as it would appear that your network has IP routing problems.

answer written or last revised on ( 15-JAN-2003 )

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