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DECwindows and PowerStorm 4D10T (ELSA GLoria)

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The Question is:

DECWindows is not starting on my XP900.  The VGA is ELSA Gloria Synergy, VMS is
 Ver7.2-1. the monitor was BLACK when VMS was booting up and runing, DecWindow
 was in startting. but however, I can boot up VMS from CDROM, I looked at some
 DECW config files,
in DECW$DEVICE.COM graphics device is GZA0. but When I
 do a SHOW DEV G , it can not show out.  How do I fix this????   in urgent!!!
The Answer is :
  The OpenVMS Wizard will assume this is a PowerStorm 4D10T ELSA GLoria
  Synergy graphics controller.
  What happened prior to this failure?  Was DECwindows ever configured
  and working on this system?  Which graphics controller?
  DECwindows troubleshooting information is included in the OpenVMS
  Frequently Asked Questions (FAQ) document.
  Ensure you have the current SRM firmware loaded, and ensure you have
  the mandatory ECO kits and the graphics-related ECO kits loaded.
  Pointers to these resources are in the OpenVMS FAQ.
  That the GZ-series device is marked offline is not confusing but not
  consequential, and this is a display oddity that is expected to have
  been resolved in more current OpenVMS and DECwindows releases.
  Please seriously consider upgrading to a supported OpenVMS release,
  and an associated supported DECwindows release.
 answer written or last revised on ( 27-JAN-2003 ) ; close window
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The Answer is :

  For information on troubleshooting DECwindows startup problems, please
  see the OpenVMS FAQ -- in the case of the PowerStorm 4D10T ELSA GLoria
  Synergy and other recently-supported graphics cards and problems with
  graphics support in general, please also apply the available GRAPHICS
  ECO kit(s) and all mandatory ECO kits for OpenVMS and also for
  DECwindows, as available.   Various recent OpenVMS releases and
  DECwindows releases have such kits.
  The device is not showing because it is either misconfigured, or the
  OpenVMS device autoconfiguration has been disabled, or there is a
  low-level failure or error in the device or in the OpenVMS startup.
  Details on the general troubleshooting steps for problems with the
  DECwindows startup or DECwindows device configuration problems are
  included within the OpenVMS Frequently Asked Questions (FAQ).
  Please: questions posted to the Ask The Wizard area are reviewed only
  infrequently, and answers to only a subset of the questions posed
  are posted roughly monthly; all answers and all scheduling entirely
  subject to engineering software development schedules.  OpenVMS
  Engineering is not in a position to guarantee nor even to occasionally
  provide timely nor certain answers via the Ask The Wizard mechanism.
  Again, if you require an immediate response to an urgent question,
  please contact the customer support center directly.

answer written or last revised on ( 19-MAY-2003 )

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