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Hardware Errors, Support, Troubleshooting?

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The Question is:

Hi! Alpha 4100 VMS V6.2-1H3. This customer4s machine has 4 SCSI adapters. One
 of them (PKC) has a faulty disk. Since customer can4t stop the system rigth
 now, he asked me a way to identify the SCSI adapter model (KZPSA, KZPAA
 etc)without shutting down VMS
. From SDA I see PKC uses SYS$PKQDRIVER driver. From DCL I see only PK devices:
Device PKC0:, device type unknown, is online, error logging is enabled.
    Error count                    3    Operations completed                 57
    Owner process                 ""    Owner UIC                      [SYSTEM]
    Owner process ID        00000000    Dev Prot              S:RWPL,O:RWPL,G,W
    Reference count                0    Default buffer size               65535

The Answer is :

  The OpenVMS Wizard is generally not in a position to provide hardware
  support, nor to answer hardware-troubleshooting questions.  (As was
  mentioned in the introduction, the OpenVMS Wizard is familiar with
  OpenVMS, but is generally not a StorageWorks, VAX, Alpha nor Itanium
  hardware wizard.)
  Please forward all questions that are centrally hardware questions or
  hardware support requests -- and any questions that involve diagnosing
  or resolving hardware problems -- directly to the HP hardware services
  organization, or please contact your locally-prefered hardware support
  organization for assistance.

answer written or last revised on ( 9-FEB-2004 )

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