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Third-Party Software? (Veritas NetBackup)

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The Question is:

I followed the install instructions for Netbackup 4.5, but when trying to run
 the bpcd_axp.exe I get this error.
ASRVMS> set def sys$sysdevice:[openv.netbackup]
ASRVMS> run bpcd_axp
%SYSTEM-F-OPCDEC, opcode reserved to Digital fault at PC=000000000005079C, PS=00
  Improperly handled condition, image exit forced.
    Signal arguments:   Number = 0000000000000003
                        Name   = 000000000000043C
    Register dump:
    R0  = 00000000001F1DD4  R1  = 000000007AF0B2C0  R2  = 0000000000019FE0
    R3  = 0000000000000000  R4  = 0000000000019000  R5  = 0000000000000050
    R6  = 00000000001F1DB8  R7  = 00000000001F1DD5  R8  = 000000007FFAC208
    R9  = 000000007FFAC410  R10 = 000000007FFAD238  R11 = 000000007FFCE3E0
    R12 = 000000007AF0BB58  R13 = 0000000000027080  R14 = 0000000000000000
    R15 = 000000007AFC98B0  R16 = 0000000000019000  R17 = 0000000000019000
    R18 = 0000000048544150  R19 = 0000000000000000  R20 = 000000000001A030
    R21 = 00000000010E000C  R22 = FFFFFFFFFFFFFF7F  R23 = 0000000000000001
    R24 = 0000000000000001  R25 = 0000000000019000  R26 = 00000000000A032C
    R27 = 0000000000019FE0  R28 = 000000000009CE04  R29 = 000000007AF0B2C0
    SP  = 000000007AF0B2C0  PC  = 000000000005079C  PS  = 000000000000001B
Is this a VMS problem or a Netbackup problem? and how do I fix it?

The Answer is :

  The OpenVMS Wizard will assume this is the Veritas NetBackup third-party
  package, and will accordingly encourage direct contact with the Veritas
  support organization.
  You will not want to determine whether this is a NetBackup error or
  an OpenVMS error -- this is a failure within the Veritas NetBackup
  application package, and a detailed diagnosis of the error and a
  determination of the appropriate resolution is something that must
  be processed by Veritas and (if it proves that OpenVMS is directly
  involved with the error) by Veritas working with HP OpenVMS Support
  and (if needed) with OpenVMS Engineering.
  Please do install the mandatory ECO kits for OpenVMS, and please do
  read and follow the Veritas installation and configuration documentation,
  and please do check for any Veritas prerequisites.

answer written or last revised on ( 9-FEB-2004 )

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